Service

Service

Our complex offer includes not only factory repair service, commissioning or diagnostics, but also support of engineers who are ready to answer any question. Units are serviced in the entire country by the specialized HVAC Business Partner team.

Do you install or sell air conditioning devices?

Join the Parnter Zone!

Possibility of reporting complaints and defects via a simple form
Faster processing all of your requests
Access to the news and promotions offered by MDV

Go to Partner Zone

Basic data

Filing date

Purchase date

Date of purchase is required.

Installation date

Installation date is required.

Mounting address

Street, apartment number

The Street, apartment number field is required

Postcode

The Postcode field is required

City

The City field is required

Room type

The Room type field is required

Customer

NIP

The NIP field is required

Company name

The Company name field is required

Street, apartment number

The Street, apartment number field is required

Postcode

The Postcode field is required

City

The City field is required

Voivodeship

Please select voivodeship

Province is required.

Country

Please select country

Country is required.

E-mail

The e-mail is invalid.

Data of the reporting person

First name

The First name field is required

Last name

The Last name field is required

Phone number

The Phone number field is required

E-mail

Check the e-mail address, you will receive a confirmation of service order

Installer contact

NIP

The NIP field is required

Company name

The Company name field is required

Street, apartment number

The Street, apartment number field is required

Postcode

The Postcode field is required

City

The City field is required

Phone number

The phone number is incorrect.

E-mail

The e-mail is invalid.

External unit

Model

Write phrase and select from list

The Model field is required

Serial number

The Serial number field is required

Internal unit

Model

Write phrase and select from list

The Model field is required

Serial number

The Serial number field is required

Fault description

The Fault description field is required

Warranty book

Add file

Allowed pdf, jpg or png file format, maximum size 8 Mb

Warranty book is required.

Add picture

Add file

Allowed file format jpg or png, maximum size 5 Mb

Add video

Add file

Allowed mp4 or avi file format, maximum size 30 Mb

The form of the reception area

Choose the form of collection.

Recipient information

Company name

Name is required.

Street, apartment number

Street and apartment number are required.

Postcode

Postcode is required.

City

City is required.

First name

The First name field is required

Last name

The Last name field is required

Phone number

The Phone number field is required

E-mail

E-mail is required. / Please enter a valid e-mail.

I undertake to store spare parts removed from the device for a period of 6 months from the date of shipment of the components necessary for repair.

Acceptance of the regulations is required.

The basis for considering the complaint is a legibly completed ZGW complaint form with an attached copy of the warranty book containing serial numbers and models of devices as well as annotations about commissioning and technical inspections carried out by the Guarantor with a valid authorization certificate. I understand that in the event of failure to complete or incorrect completion of the form, complaints will not be considered.

Acceptance of the regulations is required.

I am familiar with the warranty procedure.

Acceptance of the regulations is required.

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Service

Service

Do you install or sell air conditioning devices?

Join the Parnter Zone!

Service request

Basic data

Mounting address

Customer

Data of the reporting person

Installer contact

External unit

Internal unit

The form of the reception area

Recipient information

Document zone

Download documents
for products

MDV

News

We respect your privacy

Service Service

Do you install or sell air conditioning devices?

Join the Parnter Zone!

Basic data

Mounting address

Customer

Data of the reporting person

Installer contact

External unit

Internal unit

The form of the reception area

Recipient information

Document zone

Download documents for products

We respect your privacy

Service

Service

Download documents
for products