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FAQ
Do you have any questions? We will be happy to answer them. Below you will find a list of the most frequently asked.
The General Conditions of Sale and the Warranty Book available on our website are places where you can learn more about the procedure. To receive it, the user should report the fault to the installer. The installer who delivers the device, assembles and starts it up, and also performs periodic service inspections is also a guarantor. The guarantor carries out diagnostics of the device, is also responsible for on-line reporting and troubleshooting. The company AIRCON Sp. z o.o. he supplies spare parts necessary to repair the device free of charge under the warranty.
All you need to do is fill in the on-line form, which is available on our website in the SERVICE tab. After receiving the form, the fault diagnosis is carried out by the installer who is the guarantor. In order to complete the application correctly, you must prepare the serial number of the damaged device and attach a scan of the Warranty Book. In the event of unexpected technical defects on the website, the notification should be sent to the e-mail address: serwis@hvacbp.pl
Descriptions of the error codes are available in Partner Zone.
User manuals are available at the product descriptions on the website "Products". Full documentation for the installer can be downloaded after logging in to the Partner Zone.
To configure the module, first make electrical and freon connections in accordance with the attached technical and assembly documentation. Before starting the system for the first time, configure the AIR KIT module using the 4-pin SWITCH located in the device. SWITCH defines the power of the outdoor unit that the air handling unit cooperates with. The individual pin settings are described in the manual attached to the device.
The minimum installation length for Split and Office series devices is 3 m. These devices are pre-filled with a factor ensuring proper operation of the system for a maximum installation length of 5 m. It is also possible to make a longer installation, but then you have to remember to supplement the system with refrigerant. The maximum installation length depends on the outdoor unit. More information on the installation length can be found in the installation script or in the installation manual provided with each unit.
When the VRF installation is prepared, the first step before starting up is system configuration. This is done by SWITCHes placed on the control board of the outdoor unit (descriptions of individual SWICHs can be found on the inside of the device housing and in the technical documentation). The configuration consists in addressing the indoor units. It is possible to define automatic addressing, where the outdoor unit finds and rewrites addresses to indoor units automatically. There is also manual addressing, then we rewrite the addresses ourselves using a wired or wireless controller. If all connections are correct and the addressing is successful, the outdoor unit will display the number of indoor units according to our system.
The condition for the purchase of spare parts is a 100% prepayment on the basis of a proforma invoice.
The installer who delivered, installed and started the device and performs periodic service inspections is a guarantee for the end-user. He is responsible for the device diagnostics, on-line reports and troubleshooting. The company AIRCON Sp. z o.o. under the warranty, it provides free spare parts necessary to repair the device.
After checking the availability of devices in the Customer Service Department, the shipment is made within 48 hours.
You can check the application status:
- in Partner Zone
- on our website in the Service tab
You are not entitled to such action - please let us know at marketing@aircon.pl
The fastest way is to log into the Partner Zone and select the training tab. If you do not have access to the Partner Zone, the training schedule and the registration form can be found directly on the Training website. In case of problems with registration, please contact us at the following e-mail address: serwis@hvacbp.pl
This is the only way to obtain the right to install and service devices with full warranty. Authorized Partners are also entitled to purchase spare parts with an additional discount.
The catalog and price list of products can be found:
- on the To Downloads page
- on the page of a given Product
- after logging in to the Partner Zone
Full documentation can be downloaded after logging in to the Partner Zone. Instructions for use are available in the description of each product on our website.
If you have not cooperated with us yet, please contact us by phone: +48 22 390 53 55 or send your order to zamowienia@aircon.pl giving your personal data, company name and address and telephone number.
Your order will be directed to the Logistics Department which will handle the execution. If you are our regular customer, please contact your Technical and Commercial Advisor or send the order to zamowania@aircon.pl.
A damage report should be drawn up with the courier who delivered the goods. In case of problems, please contact your Technical Sales Representive.
The installer who delivered, installed and started the device and performs periodic service inspections is a guarantee for the end customer. He is responsible for the device diagnostics, on-line reports and troubleshooting. The company AIRCON Sp. z o.o. under the warranty, it provides free spare parts necessary to repair the device.
The device defect should be reported to the installer (Guarantor) who delivered, installed and started the device and performs periodic service inspections. The guarantor is also responsible for carrying out device diagnostics, on-line reporting and troubleshooting. The company AIRCON Sp. z o.o. under the warranty, it provides free spare parts necessary to repair the device.
The list of our Partners is available in the Points of Sale.
In the event of failure to meet the payment deadline, please contact us at: windykacja@aircon.pl
If there is a problem with the bank account number, please contact us at: ksiegowosc@hvacbp.pl
The Partner Zone is a place that we have created for easy access to all helpful tools for our Partners. You will have access to extensive documentation, error code finder and marketing materials in one place. In addition, you can order a complaint faster, order parts and sign up for training. Your MDV in one place!
Fill in the application form on the website www.strefa.aircon.pl. Each application is verified by an Advisor from a given region. If your application is accepted, you will receive the login and password to the e-mail address provided in the application.
Check if your account is definitely active, or there is no space in the password or login. You can always restart your password at: https://strefa.aircon.pl/#/auth/reset-password-start
Of course. Please report to the person who set up an account in the Partner Zone for the first time on behalf of the company. After logging in, she will be able to add new users. Such a notification is also verified by an Advisor from a given region. You will receive a confirmation to the e-mail address provided when adding a given user.
Probably an employee from your company has already set up an account in the Partner Zone and is a contact person on your company's side. Only this employee can add additional users to the Partner Zone after logging into the account.
Go to password reset mode or contact the administrator of your company profile.